The SPOC model

One face, one voice, one memory.

Every client receives one dedicated point of contact: a lifestyle manager or a travel manager who knows your preferences, understands your schedule and follows up on your cases.

One dedicated point of contact

A lifestyle manager who learns and safeguards your preferences.

ii.

A second pair of eyes

A colleague reads all active cases, guaranteeing continuity.

iii.

24/7 availability

Evenings, weekends and public holidays, each via your preferred channel.

iv.

Response within 48 hours

We answer new requests within 48 hours. For our clients we are available 24/7.

Your lifestyle manager

Point of contact

Second member

Your request

24/7

Tailored proposal

Right after your briefing

Execution

With trusted partners

Your dashboard

Every step visible

Wallet · March 2026

Live

Catering reception

Maison Lemaire · 12 March

€ 1,840.00

Private chauffeur

Brussels Airport · 15 March

€ 420.00

Pool maintenance

Knokke · monthly

€ 680.00

Flowers, weekly

Daniel Ost · 4 deliveries

€ 520.00

Reservation Le Pristine

Antwerp · 28 March

€ 0.00

Total March

€ 3,460.00

ii.

The Wallet

No subscription, just an online dashboard.

No subscription: you only pay for what we arrange for you. In the Wallet, your personal online dashboard, you see in real time every transaction we carry out on your behalf, every expense, every supplier and every detail.

Real-time tracking

Every transaction visible at the moment of execution.

ii.

Full transparency

Every supplier named, every price visible, no hidden margins.

iii.

One invoice per month

Consolidated, readable, ready for your accountant or family office.

iv.

Fixed rate, identical for everyone

No negotiation, no packages, no hidden costs.

Two foundations, one promise.